Join us if you are online seller on Amazon, Etsy or eBay.Â
We meet once a month
Join us 4 November in Bountiful
Join us if you are online seller on Amazon, Etsy or eBay.Â
We meet once a month
Join us 4 November in Bountiful
Being part of the eBay and PayPal community has benefited me as a seller and a buyer. Â A couple of years ago I was asked to make a video for PayPal about being a seller in the eBay and PayPal Community. Â You can see it here. I run a Facebook group for online sellers to become better sellers and the fulfillment I get from heading this forum has been so rewarding. I have wonderful members in this group (CO$T) and I cannot thank them enough for believing in me. Â Another video was done of me in 2008 eBay at my home. We have since expanded to a warehouse but you get a feel for who we are. Â Watch the video here. I find great joy when a seller who had problems a few months ago and was ready to give up comes to me and says… Thank you for your help. I think I am getting it. Â Remember we don’t always get all the rules and all the concepts of selling online but if you can remember as a seller to treat the customer the way you would want to be treated you can be successful. Â If someone makes a best offer on an item you have and you are offended.. Don’t take it personally… this is a business.. realize that. Â If you don’t like the best offers.. remove them. Â I got a bit off track here about the community idea… I encourage all sellers to find other sellers in their area or on facebook and work together on helping each other, giving ideas. Â You don’t need to give your sources on where your get stuff to sell but help them out. These sellers are in the same boat as you… Join a local seller’s meet up group. Â I have beenÂ privilegedÂ to be a speaker at a number of these and it is a great experience for local sellers to get to know other sellers. Be a voice … eBay and PayPal listens.. if you have a suggestion to eBay write them here.Â Â eBay and PayPal listens. Â Â
I was able to spend seven full days in New Hampshire with Robbin Levin and we had such a marvelous time. Â I flew into Logan in Boston and had a delightful dinner with Linda Bryant and her friend Paula and Robbin at the Salty Dog in Boston. Â (Parking was $35.00 ouch). Â
Tuesday Robbin and I drove in a snow storm to visit with our friend Sunita and Kristine. Sunita sells a ton of yarn on eBay and esty and it was fun to see her place. Â On the way back from her house we decided to thrift but apparently NH has other ideas and closed the stores due to the storm… We were die hards and got a couple in but others did not understand how we wanted to shop.Â
Wednesday we met up with local eBay and Amazon sellers to take them thrifting and show them the ropes on what we look for. Â We met at Goodwill and spent 3 hours.. yes three hours.. We went through every part of the store. Â The look on Jim’s face when I said buy this cup you will get 24.99 for it… It sold six days after he listed it.. Always look for flower mugs with Marjolein Bastin. Â Good investment. Â We found some fun finds. There was not a lot of needlework.. I am not sure that New Englanders do it anymore. Â We then moved to Savers for two hours and had to leave for the Meet Up where I was the speaker. Â We found some fun items such as Tattoo Thigh high tights that will not make a bunch of money but hey 7.00 in my pocket with a multiple variation listing… I think I bought 25 packages ($7.00 profit x 25) I am on it. Â Look for vintage Pantyhose and Large cup bras.. they sell and are consistent sellers. Â
The Meet up was a blast as we talked customer service and about the eBay of 2014 not being the eBay of 2013. Â Changes are not fun but I will tell you every one of the changes that eBay has made has been helpful and has increased my business. Â
Thursday morning we drove to Massachusetts and made a stop on the way at Alpha Cars to see Dmitri and Olga who sell Ural Sidecar Motorcycles. Â My husband Jim not only dreams of one but covets it every minute.. with eBay sales staying steady I hope to have him one by the end of summer. Â We then drove to meet up with one of our favorite CO$T (Cindy’s Online Selling Tips) members, Ron. Â Ron showed us his eBay and Amazon business and shared with us his lovely antique home he shares with Phillip and their three incredible children. Â We went to Savers where we met up with another favorite, Raymond Smith, who drove from New Jersey to spend time with us. Â Â Ron had a cart full of stuff. Big hint is to look for odd shaped Christmas Plates and Platters.. Good money. Â Raymond found a really cool mold that he paid under $5.00 for and will make at least $70.00 on. I will post some photos later. Â
We went to Connecticut for the Meet Up in Avon and had a full house. Â I spiced up the talk but had the same type of talk to the sellers. Â It was really well received. Â We were also able to have a great cake to celebrate Maida’s birthday. It was great to meet so many CO$T members who drove so far to come here me speak.Â
Friday morning found us thrifting with a large number of the attendees from the Meet Up. Â Some marvelous finds for everyone. I was tickled to find some Pendleton Scarves in Tartans but they are not going to be sold. Â They will go to my sons. Â We went to two stores, a Goodwill and a Savers. Â I love to eat and drink locally so they suggested George’s and it was incredible. Thanks Kim and Jason for buying my dinner. Â Â
We drove back to New Hampshire after dinner and stopped at a couple of stores where Robbin and I scored a few good finds. Â Â
Saturday we spent at a gymnastics meet for Robbin’s son where he took second overall and the team first place. That was fun. We stopped and hit the goldmine in Goodwill. My $30.00 purchases will bring in over $400. Â Saturday evening we met up with Jeremy for Lobster. That was the best… we were able to watch #Thrifthunters on the TV at Petey’s. Â A great time on the beach. Â
Sunday we had a marvelous time thrifting time with Jeremy and Robbin.. we all scored and Robbin his the Cross Stitch Gold Mine. Â (we stayed up til 3:30 Listing some of her finds and he cha ching went off early the next morning from a sale). Â Dinner at the Old Salt was a wonderful last meal with great friends in New Hampshire as I had to get ready to leave the next afternoon.Â
After packing and catching up and spending the morning going over some eBay tips and hints Robbin and I headed to Boston. Just past Seabrook the car engine seized up and stopped. Â Cassi, a friend of Robbins came to the rescue and brought her car for us to take to the airport and she stayed with the broken down car and waited for the tow truck. Â I made it to Boston on time and was through security in seconds as I was picked for the new TSA quick screen.. no shoe removal, no jacket removal, no computer removal etc. Â After an uneventful flight on an exit row, Thank you Delta. I arrived home late Monday and had to fix some shipping problems that Jim and Steven encountered while I was gone. Â
It was a marvelous trip and I met some amazing people Â Thank you… I will post some of my finds on the next blog to you. Â
Join me at Meetups in New Hampshire on Wednesday February 19th and in Hartford Connecticut on Thursday February 20th
I got a random PM today from someone that has heard about me but didn’t know me. They asked “Cindy what are the top things you can tell a new eBay seller” I said… let me write it up for my group and I will message you later… so you all get to read what I will send to him.
By Cindy Sorley- Owner CO$T (Cindy’s Online Selling Tips) on Facebook. Please email me if you want to share this information. I do not want it on paid sites that an owner will turn it into an eBook and claim the information as their own and charge all of you for it. Â Please do not copy without permission. Â
1. Postal Scale: You must have a postal scale and not a food scale. You can get a 35 lb scale on eBay for under $20.00 with free shipping. This is something every seller needs to have before they sell on eBay. You can set your shipping price at listing and also never have to go to the post office. Never use the counter at the post office as it is much more expensive. Do online shipping and drop your packages at the post office without standing in line.
2. eBay and PayPal Account: Make sure you have an eBay and PayPal account and buy inexpensive items on that eBay account to get your feedback number to around 20 before you sell. This gives you experience as a buyer of what you do and do not want to do to your buyers. Also, make sure that your eBay name is easy to remember with not a lot of underscores and dashes. You will have selling limits as a new eBay seller to make sure your buyer has a good buying experience so my suggestion is to list items that will sell quickly and not sit. The more you sell you will get feedback and such and your limits raised.
3. Sell Your Own Stuff: Start by selling items in your own home. No need to go and buy items to start selling on eBay. Look in Closets, kitchen cupboards (for unused Coffee cups), children’s rooms, book shelves and ladies, how about the garage? Okay, maybe not. As you sell these items, save some cash back to buy inventory from thrifting, wholesale or arbitrage.
4. Research Before You Sell: Research the item you are selling. a. Go to eBay b. search box c. type in item and on the left side you can see show only, hit sold. You will see what has sold on eBay. (Remember eBay on PC or Mac is 90 Days, Mobile is 15 days). Make sure that if is sold for less than you thought it more than likely could have been a Buy it now and sold immediately without the seller doing research (I buy to resell on eBay). You don’t have to be the lowest. I am most of the times the highest and still sell… Make sure people know you are a business and not a thrift store. I use Terapeak because I can check items that have sold on eBay for up to a year.
5. Title: When you list an item make sure you use all 80 Characters in your title. Don’t use all Capitals. Use Title Case Like This. No ” ” ? or keyword spamming using words like style like etc. Look at your items and think what you would search for if you were looking for that item. Do not even attempt to sell a fake item. You will be kicked off eBay really quickly.
6. Photos: Photos are what can sell your item after they arrive on your listing from searching key words. Put your photos (you get 12 free) in GALLERY and not embedded. Mobile users can thumb through the photos and if interested will then open your description to see the rest of your listing. Sell your item with title and photos.
7. Item Description: On your item description remove all templates. You want to be mobile ready. More and more buyers are using mobile devices and it is shocking the number of eBay listings touched by mobile. Use short sentences to describe your item. Left aligned. no bullets. Google shopping does not allow bullets so why use them? You don’t need to tell people why you deserve five star feedback. You don’t need to tell people you will ship in one day or you ship international. eBay does this for you. When a buyer comes to your listing they see that you ship in so many days, that you ship internationally, etc. eBay states your return policy.. no need to reiterate it. You do have a box to add return policy information, Use it. When you have a long, detailed TOS “terms of service” you appear hard to work with and will lose customers so fast and they won’t be back. Use only one color of font, preferably black.
8. Organization: Get organized. Have your eBay listed items in one area and easy to get to to pull when sold. Organize your unlisted inventory in like categories in bins or on shelves in another area if you have space. . List Like Items all at once so that you can do it faster and easier. Pull a bin at a time and list that bin so you don’t have to change category, shipping prices etc much. For example, I grab a bin of coffee mugs and list 30 or 40 in one sitting. The next night I list 40 Cross Stitch Kits. My shipping stays the same. Category is not that big of a change and it just goes faster.
9. Shipping: Understand shipping and ship international. 1. First Class is under 13 ounces in the USA and under 4 pounds international 2. Learn about Regional A and B Boxes. These are not available at the post office. They have to be ordered for free online at usps.com. 3. Padded Flat Rate Priority envelopes can be your best friend. You can ship heavy coffee cups in them for under $6.00 anywhere in the USA instead of priority rates of up to $12.00. Check out my invention of FOMO Shipping at www.FomoShipping.com 4. If you ship lightweight flat items such as leaflets, patterns, kits, etc you can use the first class large envelope flat option and save a lot of money. eBay and PayPal does not offer it but stamp.com does. 3 ounces worldwide is $3.75 (Canada is less) vs almost $9.00 for Package first class. If you use eBay and Paypal shipping, along with Stamps.com the tracking information is uploaded to eBay immediately.
10. Ship Fast: When an item is purchased get it out as soon as you can. eBay has changed in so many ways in the 14 years I have been on the site and people want their item fast. If you have 1 day shipping listed you have until the next day at Midnight PST (eBay time) to get it the label on it. I have a policy that if a customer pays by 4:45 PM Monday through Friday I ship that day. Leave feedback for your customer now .. not after they leave it for you.
11. Be The Customer: Treat buyers the way you expect to be treated. Make sure customer service is your number one priority. When a buyer buys from you do what you can to have them come back and buy from you. I always send an invoice so they know who I am (have an easy name to remember so they can just type it in) Buy the domain name of your eBay store or seller ID and have it forwarded to your eBay name or store. I have www.bubbacandance.com forwarded right to my eBay store and it is on all my business cards and invoices and it so easy to tell someone. Just go to www. etc.) Yesterday I was talking to the owner of the place we eat breakfast occasionally and Steve said. When we go to McDonald’s and they mess up our order we sort of expect that but we go back. When someone comes to my place they expect more and if we mess up they don’t come back. Don’t be McDonald’s be the place you love to frequent. Again leave feedback when they pay.
12. Bad Experience & The Need for Customer Support: When you have a bad experience with a buyer, handle it professionally. When you get a neutral or negative feedback respond positively and not negatively to the buyer. Future buyers look at these neutrals and negatives and see your response. If you need to call customer service at eBay remember eBay employees are not your enemy. They, too, are available to coach and offer support. They don’t *only* protect the buyer- They protect the entire community.
13. Mobile: (My Baby) Consider Mobile. I am a 100% mobile user. I do all my listings on eBay mobile for IPhone App. This is the best thing I ever did when I changed my way of listing. You don’t need the best device on the market. The $299 IPad Mini with Wifi at 16 gig is great for an eBay seller. Your photos are NOT saved on the Mini but are launched through eBay on the eBay app and it doesn’t take up your space on the Mini. The eBay App I prefer is the IPhone app and I use it on both the IPhone and the IPad and the IPad Mini. It is the most frequently updated.
14. Paid Mentors: Years ago when there was no support groups and people willing to help other sellers there were experts, coaches and mentors who charged monthly fees to have you learn from them. Oh wait… they are still there in December 2013. There is no need for them. You have so much FREE Help and support there is no reason to pay them for this SUPPORT. I have heard of people charging these fees to their credit cards because they had no money to pay the fees and then rack up interest charges. Many times a seller is beginning and needing to pay bills and eBay is a must do situation to save someone from losing a house or helping with monthly bills and these seem to be the ones sucked into paying for support from a mentor. We can mentor you here for free.
15. Your Dashboard in My eBay: Watch your Dashboard (available after ten sales on eBay). Your DSR’s and feedback are found here. A lot of sellers get into trouble by not checking the dashboard. If someone dings your DSR’s you could be in a world of hurt if you ignore them. This shows you where you are on policy, DSR numbers and other very important information. I do this daily.
16. Best Match Search: If you find that your listings are not getting views and not selling I suggest tweaking the listing by fixing title, add to description and or item specifics. I do a search for an item and if I am not at the top of the default search of Best Match I look at the Best Match listing and see why they were above me and I change my listing to try to get the Best Match spot. Don’t get worked up about the search engines not working. eBay also allows you to pin your items and to twitter them right from the listing. It just takes seconds.
17. eBay Store: If and when you open an eBay store, make sure you have store categories such as the retail stores you shop in. Also make sure you use your title box for keywords. I had three eBay names and merged them all when I decided that store categories could allow me to sell Cross Stitch and Hunting rifle scopes all in one store. I had a guy last week buy a coffee cup, jeans and a cross stitch kit.
18. Love your eBay Job: Love what you do… eBay is not easy. Make it work for you. Set Goals. It can get frustrating.. ask for help in groups such as CO$T (Cindy’s online Selling Tips). My saying is Buy Low, Sell High, Sell What you Love! (I also sell things I don’t love because they make me money) I sell what I love because I know what it is and the value of those items.
19. Attitude: Have a positive attitude and ride the roller coaster of online selling with all of us. I have found when I am upset that things have not sold or that I don’t want to list… I kick myself in the butt and say.. you have a family to feed, bills to pay, chickens to feed and they are relying on you. I know when I list consistently on eBay I make more sales and so many a night I have stayed up to list when I didn’t want to … it is part of the job we chose to do. Be careful not to listen to naysayers or to get caught up in too much negativity. Stay positive and see this venue as a gift and opportunity instead of a right. It is a like a continual brain-teaser – challenge to be solved, not a one-time thing to learn. You don’t just do it and then forget it – you constantly learn and adjust. It’s what makes it maddening, challenging, fun, frustrating, and exhilarating all at the same time!
20. Thank You: Always say Thank You and let your buyer know you appreciate them. Write Thank You on your invoice that you mail to your buyer. Get in the habit of sending an invoice. You are now a business not a hobby. All business give you a receipt.
I love what I do… Thank you eBay for giving me that opportunity.
PayPal Here? Â Do you ever wish you could take a credit card for some reason? You have a buyer on Craig’s list and they only have a credit card? Â You sell jewelry at a craft show occasionally? You did some work for a friend and he says he will pay you later because he doesn’t have cash? Â I can fix all those issues for you!!!!
You ask “How”? Â It is called Simple Credit Card Processing with A PayPal Here device for your Smart Phone or IPad.Â
You will need the following:
1 A PayPal account (to open any PayPal account they will do a credit check). Believe me if you are a seller you want credit checks done on all PayPal account holders to prevent fraud.Â
2 An IPhone (3GS or Higher), IPad, IPad Mini or an Android with 2.33 or higher.Â
3. A PayPal Here device. Â You can order one from PayPal but will have to wait for it to arrive or you can go to your local AT&T or Staples Store and pay $15.00 and you will get the money refunded back to you. Â Â Â Â Find a Staples or AT&T Store near you to pick up PayPal HereÂ
Now the details…Â
The PayPal Here is great for small businesses, mom and pop shops, hair dressers, barbers, you name it, anyone that takes a credit cards occasionally, those with low average sales (merchant services charge a transaction fee in addition to a percentage), crafters, food market vendors, bike and car shows, the list is endless. Â
One PayPal Here user told me that reason she likes it is because Â it is “For easy, on the go, convenient transactions for your not so traditional business.”
So the nitty gritty and costs.Â
There is no start up, monthly or annual fee.Â
If you swipe a credit card (Visa, MasterCard, Discover, American Express) the fee is a straight 2.70%. Â There is no transaction fee that most payment merchants charge for each swipe.Â
If you have to scan a card of key the card into your smart device, the fee will be 3.5o% and 15 cents for each transaction.Â
The PayPal Here is encrypted for better fraud protection.
PayPal Here is available in US, Canada, Japan, Hong Kong, and Australia. Â Great news that the UK will have the PayPal Here service soon.Â
Marvelous customer support whether you prefer speaking to someone live on the phone, email or even community support from users on different platforms such as twitter, facebook and other sites.Â
Your money is immediately available in your PayPal account. Â If you have a business account you can get a PayPal Debit card and use it to withdraw money from an ATM or to use it to buy at stores and other businesses. Â (if you run your card as a credit card (it still really is a debit card) then you get 1% back every quarter. Â If you don’t have the debit card you can transfer money from PayPal to your bank and it will take about three working days to reach your account.Â
The name PayPal gives people a feeling of trust in the marketplace. Â (Note: the buyer uses any credit card, they do not have to have a PayPal account to Pay). I get asked that question a lot.Â
The device locks in place so that it does not swing around when you are trying to swipe a card.Â
You can invoice customers from the Here.Â
THE BEST reason in my opinion is they accept checks with NO FEES. Â YES YES YES. Â I get a number of checks in my business but by the time I have a chance to get the bank it could be a month or longer. Â I just scan the check (front and back), upload to PayPal, put it aside for a few days until it clears then destroy the checks.
So what is holding you back from ordering a PayPal Here? Â Are you thinking your will never use it? Â You will be upset when you don’t have one. So order one Â right hereÂ You can thank me later….Â
Â It’s cute huh? and it fits right in your pocket. Â
Now go make some money and call all those people that owe you money and get paid ….Â