Return Shipping Label to Customer Through PayPal

Return Shipping Label to Customer Through PayPal

Do you have a customer who wants to return an item and you need to pay for the return shipping?  

Tonight my partner in all things eBay really helped me out when I had a customer who needed to return an item.  I am not part of the return process at eBay by choice (since I sell patterns I do not want a lot of returns due to copyright).  It was nearly impossible to figure out how to send the customer a label to return the item to me.  I asked for help on Facebook and Scott came right through.  

If you need to send a return label by PDF form and email to a customer you can log into PayPal and go to this page

Pre Paid Return Label to customer by email 

Change the mailing address for SHIP FROM:  the buyers address for the main reason that this will change the cost of shipping if they are in another zone and you are shipping priority.  

in the SHIP TO: Column on the right fill in your address Preview Changes

Calculate what you know the weight to be since you mailed this to the customer. You can find the amount in eBay shipping or your third party.  Mine was with

You will put in weight, etc 

Hit Continue 

You will see the cost you are being charged.  Press the Pay and Continue button. 

You will then see the button to print label.   Hit Print and there will be a PDF button.  If you are on a Mac it is really easy as it says to mail a PDF to email recipient

If you are on a PC, it is a bit different but make sure you use the PDF. I think it is a link.   


About Author

Cindy Sorley

I am a stay at home mom who runs a very large specialty needlework store on eBay. I am also involved in the eBay and PayPal communities as an eBay Voices Member and a PayPal Ambassador. Www.bubbacandance and



April 22, 2013 at 7:15 am

Bookmarked this page! A great resource for printing a return shipping label. Thanks Cindy for documenting this!

    Cindy Sorley

    June 25, 2013 at 12:20 am

    So Glad I could help in Some way


September 23, 2013 at 11:40 am

I was able to do the exact same process through eBay. I swapped the ship to and ship from address and when it went to print, I printed as a pdf and sent to my customer.

    Cindy Sorley

    October 3, 2013 at 9:33 pm

    This is great news. I will be posting more down the road on hints .. I promise at least once a week.

Verl Humpherys

August 5, 2014 at 4:06 pm

I do not know if there has been a change but if you do this now you cannot change the sender name.

    Cindy Sorley

    August 26, 2014 at 9:51 am



August 7, 2014 at 6:16 am

Excellent, used today thanks!

Helen Z

August 29, 2014 at 8:02 pm

Great article. One question: When I was about to change the address on “SHIP FROM,” I couldn’t change the name. It was still my name and I couldn’t change it to my buyer’s name. Is there anyway I can change it?

    Cindy Sorley

    September 13, 2014 at 10:09 pm

    Are you in eBay or PayPal doing shipping or another service?

Danyal Monique

October 16, 2014 at 6:08 pm

Thanks for the info. I had the same problem when I changed the address on “SHIP FROM” It wouldn’t let me change my name. I was in PayPal doing this as I was following your directions. Thoughts?

    Cindy Sorley

    October 22, 2014 at 5:34 am

    I am following up with paypal and will let you know.

Adriel McIntyre

February 23, 2015 at 6:06 pm

There’s a bit of an easier way – you can leave your address as the shipped from & simply enter your “returnees” zip code in the small “origination zip code” box just below. That will adjust the price of the shipping based on where your package is coming from, without you having to add a strangers address to your paypal account settings. And if the package gets lost, it is addressed as from you to you & will usually end up back home. : )

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