• AUTHOR: // CATEGORY: eBay, eBay Mobile, PayPal, Selling Online, Shipping Packages


    Do you have a customer who wants to return an item and you need to pay for the return shipping?  

    Tonight my partner in all things eBay really helped me out when I had a customer who needed to return an item.  I am not part of the return process at eBay by choice (since I sell patterns I do not want a lot of returns due to copyright).  It was nearly impossible to figure out how to send the customer a label to return the item to me.  I asked for help on Facebook and Scott came right through.  

    If you need to send a return label by PDF form and email to a customer you can log into PayPal and go to this page

    Pre Paid Return Label to customer by email 

    Change the mailing address for SHIP FROM:  the buyers address for the main reason that this will change the cost of shipping if they are in another zone and you are shipping priority.  

    in the SHIP TO: Column on the right fill in your address Preview Changes

    Calculate what you know the weight to be since you mailed this to the customer. You can find the amount in eBay shipping or your third party.  Mine was with

    You will put in weight, etc 

    Hit Continue 

    You will see the cost you are being charged.  Press the Pay and Continue button. 

    You will then see the button to print label.   Hit Print and there will be a PDF button.  If you are on a Mac it is really easy as it says to mail a PDF to email recipient

    If you are on a PC, it is a bit different but make sure you use the PDF. I think it is a link.   



11 Responses to Return Shipping Label to Customer Through PayPal

  • Theresa wrote on April 22, 2013 at 7:15 // Reply

    Bookmarked this page! A great resource for printing a return shipping label. Thanks Cindy for documenting this!

    • Cindy Sorley wrote on June 25, 2013 at 12:20 // Reply

      So Glad I could help in Some way

  • Deborah wrote on September 23, 2013 at 11:40 // Reply

    I was able to do the exact same process through eBay. I swapped the ship to and ship from address and when it went to print, I printed as a pdf and sent to my customer.

    • Cindy Sorley wrote on October 3, 2013 at 9:33 // Reply

      This is great news. I will be posting more down the road on hints .. I promise at least once a week.

  • Verl Humpherys wrote on August 5, 2014 at 4:06 // Reply

    I do not know if there has been a change but if you do this now you cannot change the sender name.

  • JJ wrote on August 7, 2014 at 6:16 // Reply

    Excellent, used today thanks!

  • Helen Z wrote on August 29, 2014 at 8:02 // Reply

    Great article. One question: When I was about to change the address on “SHIP FROM,” I couldn’t change the name. It was still my name and I couldn’t change it to my buyer’s name. Is there anyway I can change it?

    • Cindy Sorley wrote on September 13, 2014 at 10:09 // Reply

      Are you in eBay or PayPal doing shipping or another service?

  • Danyal Monique wrote on October 16, 2014 at 6:08 // Reply

    Thanks for the info. I had the same problem when I changed the address on “SHIP FROM” It wouldn’t let me change my name. I was in PayPal doing this as I was following your directions. Thoughts?

    • Cindy Sorley wrote on October 22, 2014 at 5:34 // Reply

      I am following up with paypal and will let you know.


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